How to reach us

At InsureMe-on-Line we are always happy to help. There are a number of different ways you can get in touch with us:

If you would like to contact us via post please write to:

InsureMe-on-Line
80 Holdenhurst Road
Bournemouth
Dorset
BH8 8AQ

Our Telephone Number:

If you need to contact us via phone please call: 0800 181 4229, we have an experienced, helpful team on hand to help you with your questions.

Our opening hours are Monday to Friday 9am – 7pm.

We may record and/or monitor calls for quality assurance, training and a record of our conversation.

If you would like to contact us via email:

You can email us with any questions you may have.

If you have any feedback

We value your feedback so please tell us about the experience you have had with us. Whether you want to tell us about something we have done well or if you're unhappy with anything to do with our service, please let us know by emailing us, quoting your name, address and membership number and we'll do everything we can to help.

If you have a problem or want to complain

If you’re unhappy with anything to do with our service, please let us know on 01202 544 444, quoting your name, address and membership number. Alternatively you can email us at customer.relations@health-on-line.co.uk and we’ll do everything we can to help.

If your complaint specifically relates to the process of purchasing a policy via our website, you may either contact our customer relations team or submit your complaint via the EU Online Dispute Resolution, which has a translation facility.

For more information on how we handle complaints, please download our Complaints Promise to You.