Privacy policy

1. About our privacy policy

This website is operated by InsureMe-on-Line. We're committed to protecting the privacy of all visitors to our website.

We've created this privacy policy to let you know what data we collect about you, how we store it and how we use it.

By visiting this website, you're accepting the practices that we've described in this privacy policy. If you have any dispute about privacy, we'll refer to this privacy policy and the terms and conditions of use.

InsureMe-on-Line is a trading style of Health-on-Line Company UK Limited. Health-on-Line Company UK Limited is part of the AXA PPP healthcare group of businesses.

Health-on-Line Company UK Limited is authorised and regulated by the Financial Conduct Authority and our Financial Services Register number is 308776. Registered in England No. 3655704. Registered Office: 5 Old Broad Street, London EC2N 1AD.


2. Information We Collect

2.1 Our cookie policy

This website is owned by InsureMe-on-line. Here is our cookie policy for this site and the types of cookies we use on it.

2.2 What are cookies?

Cookies are small files that websites place on the device you’re using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you’ve made or preferences you’ve set during your visit.

2.3 How and why we use cookies

We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of our website so we can show you services or adverts we think you may be interested in.

2.4 Keeping your personal information safe

Our cookies do not store personal information such as your name, address, or phone number in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.

We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the function that allows us to remember your Account username for subsequent visits. However, this is encrypted so that only InsureMe-on-line can read this information.

The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.

2.5 Links to sites provided by others

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.

2.6 How to manage and switch off cookies

Your web browser provides settings that allow you to manage or switch off cookies. If you do switch off cookies, remember that you may not be able to use all of the services on our websites.

You can find out more about managing and switching off cookies at the independent website:

The types of cookies we use on this site

2.7 Strictly necessary cookies

These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work.

Common uses for this type of cookie include:

  • storing information so that shopping baskets can be provided
  • storing information for e-billing
  • allowing users to log in or access private areas of a site

These cookies only last for a single browsing session – when you leave our site, they are removed.

2.8 Performance cookies

These cookies help us to monitor and improve how our website works.

Common uses for this type of cookie include:

  • collecting information about which pages visitors go to most often
  • noting if visitors get any error messages from web pages
  • understanding which links visitors like to follow (including adverts) and which they choose not to

The information collected using these cookies is anonymous and cannot be used to identify an individual visitor.

2.9 Functionality cookies

These cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your user name, language or region. They also let us monitor how our website is performing so we can keep on improving it.

Common uses for this type of cookie include:

  • providing you with local information, such as health providers in your area
  • remembering how you like to use our site, such as what text size you like or what media software you use
  • remembering what topics you’re interested in so we can provide you with related products, services and information

The information we store in these cookies is encrypted so that only we can read it.

2.10 Targeting and advertising cookies

These cookies are used so that adverts and website content provided to you are more relevant to you and to limit the number of times you see an advert. They may also be used for market research and to help measure the effectiveness of an advertising campaign.

These cookies work by remembering the sorts of topics you’ve looked at and using this to provide our own advertisements or to share the information with other advertisers.

2.11 Personal Information and Data Protection Act

If you decide to apply with InsureMe-on-Line for a quotation, or for a product or service, you may be asked to provide personal contact details (such as name, postal address, email address and telephone number), financial information (for example, account or credit card details), demographic information (for instance, your postcode and age). Your personal information may be held by us on computer or manual files. We will use your contact details in order to discuss a quotation or product enquiry with you. We will also use your information for the purposes of carrying out customer surveys, claims handling, fraud prevention and for underwriting any insurance cover we provide you with.

Health-on-Line and AXA PPP healthcare will send your data, some of which may be sensitive, in confidence for processing by other companies and intermediaries. These companies and intermediaries may be located outside the European Economic Area (EEA), including countries where the laws protecting personal information may not be as strong as in the EEA. Health-on-Line and AXA PPP healthcare take steps to ensure that any sub-contractors give at least the same protection as Health-on-Line and AXA PPP healthcare do.

We are required by law, in certain circumstances, to disclose information to law enforcement agencies about suspicions of fraudulent claims and other crime. We will disclose information to third parties including other insurers for the purposes of prevention or investigation of crime including reasonable suspicion about fraud. This may involve adding non-medical information to a database that will be accessible by other insurers and law enforcement agencies.

2.12 Marketing

Contact information may be used to send you (by post, phone, e-mail or mobile message) information on other products and services provided by Health-on-Line and other AXA Group companies.

If you do not wish to receive promotional or marketing information from Health-on-Line or other AXA Group companies you can contact us by sending us an email or by writing to:

Operations Manager
80 Holdenhurst Road

2.13 Modification of and Access to Data

You can change and modify any information about you that we hold by contacting us at the email or postal addresses noted in paragraph 2.12 above.

Copies of all information we hold about you can be obtained by contacting us and requesting it. You may be charged a fee of £10 to cover our administrative costs in providing you with the information.

3. Keeping your information secure

We use up-to-date technology to protect the information we hold or control against loss, misuse or alteration.

Please note that the internet and emails are not 100% secure, and bear this in mind before emailing personal and confidential information to us. If you decide to email information to us, please note you're doing so at your own risk.

4. External links to other websites

We do not accept responsibility for the content or privacy practices of any website that our website links to using a hypertext link. We provide these links 'as is': we do not provide or imply any warranty for the information that they provide.

Any questions?

If you have any questions about our privacy policy, please get in touch:

  • Call us on 01202 544 444, open 9am to 5pm, Monday to Friday
  • Email us